Maitrox did global after-sales service management for a well-known domestic intelligent product OEM. 

Brief of The Project:

Maitrox cooperated with a well-known domestic intelligent product OEM, and provided global after-sales  service package management for the mobile phones that the OEM processed. The service range covered 24 countries. The service included after-sales spare parts  management, overseas spare parts after-sales maintenance system (CRM), after-sales service management and local service provider management (ASP). 

Challenge of The Project: 

nExploration of the new business model

nHad to integrate global ASP sources, and it was difficult to manage ASP

nInspected the operation and management of ASP, the test of the ability of acceptance for internal management team